French-speaking Customer Care Representative – Remote

About the role

TalentWorldGroup is seeking French‑speaking Customer Care Representatives to provide inbound support for a mobile phone rental service in France. The position is fully remote and operates on a freelance cooperation agreement, offering a flexible schedule within standard business hours.

Key responsibilities

• Handle inbound customer calls and address inquiries related to mobile phone rentals.
• Deliver clear, friendly, and professional communication to ensure a positive customer experience.
• Resolve customer concerns efficiently and document interactions accurately.
• Follow internal processes and maintain high service standards.

Required profile

• Fluent French (C2) and strong English (C1) proficiency.
• Previous experience in customer support, especially handling inbound calls.
• Excellent communication and problem‑solving abilities.
• Ability to work independently in a remote environment.

Required skills

• Stable wired internet connection (LAN).
• Desktop or laptop running Windows 11 or macOS 14 (minimum 1.8 GHz processor, 8 GB RAM, 10 GB free disk space).
• Wired USB headset.

What we offer

• Fully remote, flexible work setup.
• Freelance cooperation agreement with potential for long‑term projects.
• Performance‑based incentives, including bonuses and paid leave hours.
• Structured onboarding, paid one‑day training, and ongoing support.
• Compensation of €11 per hour.