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9 anos de experiência

Competências

Branch Operations Management Logistics & Delivery Coordination Customer Service Excellence Team Leadership & Training Cash Handling & Billing Process Improvement KPI Monitoring Compliance & Risk Management Workflow Optimization Community Relations

Experiência

Branch Manager

Jordan Post

2016-03 - 2023-09

Led daily branch operations including sorting and dispatching mail and parcels, while supervising and training staff on service and logistics procedures. Resolved customer escalations, optimized courier routes, and monitored delivery performance to improve KPIs and branch productivity. Managed cash handling, billing reconciliation, and conducted audits to ensure compliance with postal regulations and safety standards. Built community relationships and supported growth initiatives, contributing to enhanced service quality and operational efficiency.

Formação

Bachelor of Business Administration (BBA) - Mutah University

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