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Competências
Experiência
Senior Reservation Agent
Wyndham Hotels & Resorts
2024-01 - 2026-12
Managed hotel reservations, modifications and cancellations for a global portfolio of 2,000+ hotels using the SYNXIS system. Coordinated with Front Office, Housekeeping and Sales to ensure seamless guest experiences and handled escalated complaints, delivering effective solutions. Identified upselling opportunities for room upgrades and additional services, contributing to revenue growth. Maintained accurate guest profiles, payment information and confidentiality of reservation data while supporting colleagues with complex cases.
Senior Teller
Al Ansari Exchange
2021-01 - 2024-12
Processed high volumes of currency exchanges, money transfers and other financial transactions with strict adherence to KYC/AML regulations. Provided professional customer service, resolved inquiries and complaints, and explained exchange rates and fees. Managed cash balances, ensured accurate transaction records and supported daily branch operations. Built strong relationships with a multicultural client base and assisted team members in maintaining service quality during peak periods.
Call Center Agent
Dubai Health Authority (DHA)
2019-01 - 2021-12
Handled a high volume of inbound calls, delivering professional assistance to patients and the public regarding healthcare services, appointments and procedures. Managed call queues efficiently, ensured accurate information dissemination and maintained confidentiality of patient data.
Senior Reservation Agent
Wyndham Hotels & Resorts
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Handled hotel reservations, modifications, cancellations and booking inquiries via phone and email. Utilised SYNXIS technology to manage room availability, rates and special offers, while coordinating with multiple hotel departments to ensure guest satisfaction.
Idiomas
English
fluent
Arabic
fluent
Última atualização: há 1 semana