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Competências
Experiência
Project Manager
SHL Middle East
2025-04 -
Lead a portfolio of multi‑million‑dollar projects for government and enterprise clients across the UAE, Saudi Arabia, Kuwait and Egypt, overseeing planning, delivery, budgets, timelines and client relationships. Managed a $2.5M airline project with an 18‑member cross‑functional team across three simultaneous workstreams, creating detailed project and contingency plans to mitigate risk and meet contractual objectives. Acted as primary client and project‑team lead, running weekly governance forums, handling evolving expectations and ensuring resource availability. Directed commercial controls including milestone planning, revenue forecasting, budget oversight and resource utilization while supporting pre‑sales and onboarding activities. Facilitated PMO process‑improvement sessions to standardise workflows, enhancing delivery consistency and efficiency.
Process Improvement – Project Manager
Canada Revenue Agency
2023-08 - 2024-08
Led Lean process‑improvement initiatives within the Compliance Program Branch, managing teams of 15‑20 through all project phases from initiation to closure. Conducted current‑state mapping, root‑cause analysis and continuous‑improvement workshops, translating insights into actionable optimisation projects. Integrated change‑management assessments into project plans, monitored deliverables, escalated risks and provided regular status reports to senior sponsors, resulting in measurable efficiency gains across compliance operations.
Operational Excellence – Project Manager
Shopify
2022-03 - 2023-06
Partnered with HR and Technology teams to streamline enterprise processes covering onboarding, exits, compensation, benefits and daily operations, improving employee experience and operational speed. Developed a self‑service process‑improvement toolkit that enabled teams to independently identify and implement efficiency gains, reducing cycle times by up to 20%. Managed cross‑functional project teams, tracked performance metrics and ensured alignment with corporate objectives, delivering consistent operational excellence across the organisation.
Idiomas
English
fluent
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