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Competências
Experiência
After‑sales / National Service Manager
Al Majdouie Motors
2024-02 -
Owns and leads the startup business of Quick Lead after‑sales operations, covering service, parts, warranty and network performance. Executed a revamped after‑sales strategy that increased overall profitability and expanded business partnerships across KSA, monitoring KPIs to ensure OEM compliance. Partnered with executive leadership to align objectives, maximize parts and accessory sales, and conducted continuous market and competitor analysis to refine pricing and service offerings. Built, trained and led cross‑functional operational teams to achieve revenue and customer‑satisfaction targets.
Sales Operations Director
Safeer Tyres
2022-03 - 2023-12
Held full commercial and operational responsibility for multi‑brand workshops, mobile service fleets, warehouses and distribution centres in the UAE. Delivered a 13 % improvement in profitability through strategic business transformation initiatives and achieved a 20 % uplift in service centre revenue via structured cross‑selling and upselling programs. Established KPI frameworks, budgeting, forecasting and performance governance across operations, and led an integrated sales, marketing and operations strategy using the 7P marketing framework.
Sales Operations Manager
AL Gurg Group
2019-03 - 2022-02
Led nationwide service operations and dealer network expansion across the UAE, driving 33 % growth in service revenue through cross‑selling and upselling initiatives. Executed a strategic turnaround program delivering 23 % growth in profitability and revitalised the ProShop brand with an online platform and digital channels. Ensured brand compliance, SOP implementation and operational excellence across all locations, while building and leading high‑performing service teams through recruitment, training and performance management.
Idiomas
Arabic
native
English
fluent
Última atualização: há 1 semana