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Competências
Experiência
After‑sales / National Service Manager
Al Majdouie Motors
2024-02 -
Owns and leads the startup business of Quick Lead after‑sales operations, covering service, parts, warranty and network performance across KSA. Executed a revamped after‑sales strategy that increased overall profitability and expanded partnership networks while monitoring KPIs for OEM compliance. Partnered closely with executive leadership to align objectives and maximize parts and accessory sales. Built, trained and led cross‑functional operational teams to achieve revenue and customer‑satisfaction targets. Conducted continuous market and competitor analysis to refine pricing, service offerings and commercial strategy.
Sales Operations Director
Safeer Tyres
2022-03 - 2023-12
Held full commercial and operational responsibility for multi‑brand workshops, mobile service fleets, warehouses and distribution centres in the UAE. Delivered a 13% improvement in profitability through strategic business transformation initiatives and a 20% uplift in service centre revenue via structured cross‑selling and upselling programs. Established KPI frameworks, budgeting, forecasting and performance governance across all operations. Led an integrated sales, marketing and operations strategy using the 7P marketing framework.
Sales Operations Manager
AL Gurg Group
2019-03 - 2022-02
Led nationwide service operations and dealer network expansion across the UAE, driving a 33% growth in service revenue through cross‑selling and upselling initiatives. Executed a strategic turnaround program that delivered a 23% increase in profitability and revitalised the ProShop brand with an online platform and digital channels. Ensured brand compliance, SOP implementation and operational excellence across all locations. Built and led high‑performing service teams through recruitment, training and performance management, enhancing customer satisfaction and continuous improvement.
Idiomas
Arabic
native
English
intermediate
Última atualização: há 1 semana