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Competências
Experiência
Educational Sales Consultant
Faheem Platform
2026-01 - 2026-06
Managed the full B2C sales cycle for educational products, applying consultative selling to consistently meet monthly targets and convert prospects into paying customers. Executed 150+ daily outreach calls, using pattern‑interrupt techniques and structured objection handling to improve contact quality and close rates. Built and maintained a categorized database of over 1,000 leads by interest level and purchasing power, significantly improving conversion efficiency. Utilised Google Sheets and Airtable to track follow‑ups across the sales pipeline, ensuring no leads were missed and enhancing follow‑up discipline.
Customer Service & Tele‑Sales Agent
Bab Al‑Yemen Saeed Restaurant
2025-05 - 2025-12
Handled 450+ daily customer calls covering delivery orders, dine‑in reservations and general inquiries while maintaining high satisfaction levels. Proposed and led the launch of a tele‑sales function within the call centre, resulting in a 30 % sales increase during the final three months. Accurately recorded customer data, delivery addresses and order details in the internal system, ensuring reliable order processing. Coordinated with the delivery team to guarantee timely fulfillment and resolved complaints to maintain strong customer retention.
Social Media Manager
Flora Dress (Fashion Retail)
2024-04 - 2024-09
Managed Facebook and Instagram operations for a women's fashion brand, coordinating content creation, inbox responses and order conversion for online sales. Collaborated with designers on visual assets, scheduled posts and ran paid advertising campaigns with precise audience targeting to boost reach and sales conversion. Handled full inbox management, turning DMs and comment inquiries into confirmed orders while addressing customer complaints swiftly to encourage repeat business.
Social Media Coordinator
Dot Media
2022-12 - 2023-10
Managed social media content and posting schedules across multiple client pages, ensuring timely delivery of visuals in partnership with the design team. Set up and managed paid advertising campaigns, including audience targeting, to grow reach for client accounts. Responded to customer messages and comments across client pages to maintain engagement and service quality. Focused on increasing overall interaction and engagement metrics for the managed accounts.
Formação
B.Sc. in Management Information Systems – Hashemite University
Idiomas
Arabic
native
English
intermediate
Última atualização: há 1 dia