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2 anos de experiência

Competências

Payment Operations Transaction Monitoring Failed Transaction Investigation Deposit & Withdrawal Processing Banking & PSP Coordination AML/KYC Compliance Fraud Detection Risk Management Reconciliation Microsoft Office Jira Slack Microsoft Teams Team Collaboration Backoffice Operations

Experiência

Payment Operations Specialist

Confidential Digital Payments Platform

2023-01 -

Managed daily deposit and withdrawal requests across multiple PSP providers, processing 200‑250 transactions per day and peaking at 500 during high‑flow periods while meeting operational SLAs. Investigated and resolved failed transactions, coordinating with banking partners and PSPs to ensure successful processing. Performed balance reconciliations and split‑balance calculations across internal and external systems. Monitored transactions for fraud risk, conducted AML/KYC checks and escalated suspicious activity. Supported operational risk controls by identifying unusual patterns and preventing unauthorized transactions.

Accountant and Translator

Al‑Rubai'e Trading Company

2021-01 - 2022-12

Handled daily accounting tasks including transaction recording, bookkeeping and preparation of invoices, receipts and payment documentation. Performed data entry and maintained accurate financial spreadsheets and reports. Translated documents and communications between Arabic and English to support internal and external business needs. Assisted with financial reconciliations, ensuring data accuracy and confidentiality. Provided administrative support and reporting to management.

Idiomas

Arabic

fluent

English

fluent

Kurdish

intermediate

Turkish