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Competências
Experiência
Durable Solution Assistant
United Nations High Commissioner for Refugees (UNHCR) - Lebanon
2025-09 - 2026-06
Processed and prepared documentation for long‑term solutions following established procedures, maintained accurate electronic records and databases, coordinated with internal teams to support service delivery, and ensured timely handling of cases and follow‑up actions.
Registration Assistant
United Nations High Commissioner for Refugees (UNHCR) - Lebanon
2021-04 - 2025-08
Conducted interviews and collected accurate personal data, entered, verified and updated information in electronic systems, responded professionally to client inquiries, and identified cases requiring additional follow‑up and referral.
Senior Protection Assistant
United Nations High Commissioner for Refugees (UNHCR) - Lebanon
2020-08 - 2021-04
Supervised the helpline team and monitored daily operations to ensure quality service delivery, provided guidance to individuals with complex protection needs, prepared reports, correspondence and statistical summaries for management, and coordinated referrals with partner organisations.
Registration Assistant
United Nations High Commissioner for Refugees (UNHCR) - Lebanon
2019-08 - 2019-12
Conducted registration interviews according to SOPs and UNHCR standards, maintained up‑to‑date case records with high accuracy, assisted in identifying persons with specific needs and ensured timely referrals for protection services, and collaborated with protection staff and partners.
Case Worker
Save The Children – Lebanon
2019-04 - 2019-07
Identified, assessed, documented and referred at‑risk children and families to relevant services, conducted regular visits to community focal points, submitted weekly outreach reports, and ensured effective case management through team communication.
Shelter Supervisor
Intersos - Lebanon
2018-12 - 2019-02
Coordinated Multi‑Functional Team meetings, acted as liaison between caseworkers and shelter management, monitored shelter operations and resident relations, maintained communication with Project Manager and UNHCR Shelter Focal Point, and prepared monthly reports.
Case Management Officer
Intersos - Lebanon
2017-06 - 2019-04
Identified, assessed and followed up on vulnerable individuals requiring protection interventions, managed case profiling, referrals, reporting and documentation, ensuring compliance with organisational standards.
Idiomas
Arabic
fluent
English
fluent
Última atualização: há 1 semana