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2 anos de experiência

Competências

Customer Success Sales Omnichannel Support Salesforce CRM Problem Solving Technical Troubleshooting Account Management Upselling Customer Retention Reporting & Documentation Team Collaboration Time Management Stress Management Adaptability Empathy

Experiência

Operations Customer Expert

YouSee

2017-03 - 2019-07

Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login, and app issues. Utilized Salesforce CRM for navigation, note‑taking, reporting, and data analysis to inform strategic decisions. Managed billing processes including subscription cancellations, refunds, and payment transactions. Executed proactive upselling and customer retention strategies, improving loyalty rates. Collaborated cross‑functionally with multiple departments to meet business goals while ensuring policy compliance and high-quality customer experiences.

Formação

AP Degree in Service, Hospitality and Tourism Management

Idiomas

Danish

native

English

fluent

Somali

intermediate

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