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2 anos de experiência

Competências

Customer Success Sales Problem Solving Technical & Admin Teamwork Organization Social Skills Performance Efficiency Omnichannel Support Salesforce CRM Conflict Resolution Remote Troubleshooting

Experiência

Operations Customer Expert

YouSee

2017-05 - 2019-07

Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login and app issues. Utilised Salesforce CRM for navigation, note‑taking, reporting and data analysis to drive strategic decisions. Managed billing processes including subscription cancellations, refunds and payment processing while ensuring policy compliance. Conducted proactive upselling and customer retention strategies, improving loyalty rates and revenue. Collaborated cross‑functionally with other departments to meet business goals and maintain a positive brand‑aligned customer experience.

Formação

AP Degree in Service, Hospitality and Tourism Management (currently studying)

Idiomas

Danish

native

English

intermediate

Somali