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2 anos de experiência

Competências

Customer Success Sales Problem Solving Technical & Admin Teamwork Organization Social Skills Performance Efficiency Omnichannel Support B2C Account Management Proactive Upselling Customer Retention Conflict Resolution Remote Troubleshooting

Experiência

Operations Customer Expert

YouSee

2017-05 - 2019-07

Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login and app issues. Utilised Salesforce CRM for navigation, note‑taking, reporting and data analysis to drive strategic decisions. Managed billing tasks including subscription cancellations, refunds and payment processing while ensuring policy compliance. Conducted proactive upselling and customer retention strategies, improving loyalty rates. Collaborated cross‑functionally with multiple departments to meet business goals and maintain a positive brand‑aligned customer experience.

Formação

AP Degree in Service, Hospitality and Tourism Management

Idiomas

Danish

native

English

intermediate

Somali