Perfil do candidato

Desbloqueie este perfil

Registe-se gratuitamente como recrutador para ver o CV completo, os contactos e contactar o candidato.

Registar como recrutador Já tenho uma conta de recrutador

2 anos de experiência

Competências

Customer Success Sales Problem Solving Technical & Admin Teamwork Organization Social Skills Performance Efficiency Omnichannel Support B2C Account Management Proactive Upselling Customer Retention Conflict Resolution Remote Troubleshooting

Experiência

Operations Customer Expert

YouSee

2017-05 - 2019-07

Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login, and app issues. Utilized Salesforce CRM for account management, note‑taking, reporting, and data analysis to inform strategic decisions. Managed billing processes including subscription cancellations, refunds, and payment processing while ensuring policy compliance. Conducted proactive upselling and customer retention initiatives, improving loyalty rates and driving revenue. Collaborated cross‑functionally with various departments to meet business goals and maintain high service quality.

Formação

AP Degree in Service, Hospitality and Tourism Management (currently studying)

Idiomas

Danish

native

English

fluent

Somali

intermediate

Contactar o candidato

Última atualização: há 1 semana