Desbloqueie este perfil
Registe-se gratuitamente como recrutador para ver o CV completo, os contactos e contactar o candidato.
Competências
Experiência
Operations Customer Expert
YouSee
2017-05 - 2019-07
Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login, and app issues. Utilised Salesforce CRM for account management, note‑taking, reporting and data analysis to drive strategic decisions. Managed billing processes including subscription cancellations, refunds and payment processing while ensuring policy compliance. Conducted proactive upselling and customer retention initiatives, improving loyalty rates and revenue. Collaborated cross‑functionally with multiple departments to meet business goals and maintain a positive brand‑aligned customer experience.
Idiomas
Danish
native
English
intermediate
Somali
intermediate
Última atualização: há 1 semana