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Competências
Experiência
Executive Operations Manager
Peakcook Cloud Kitchen & Catering
2022-11 -
Full P&L ownership across 12+ brands and three production kitchens, overseeing budgeting, forecasting and EBITDA optimisation. Managed a multicultural team of over 200 staff, driving operational excellence and cost control. Delivered large‑scale diplomatic events for the Ministry of Culture, including royal family members, achieving zero service failures. Implemented SOPs and KPI dashboards to monitor revenue, labour and COGS performance.
Diplomatic Residence Manager – VIP Dining & Events
Embassy of Argentina & Embassy of Uruguay
2023-12 - 2025-03
Oversaw VIP dining and event operations for two resident ambassadors, ensuring strict protocol compliance and discretion. Coordinated high‑profile diplomatic functions, managing menus, staffing and logistics for elite guests. Negotiated with premium suppliers to maintain quality standards while controlling costs. Trained and supervised service teams to deliver flawless experiences.
Catering Operations Manager – Large‑Scale Multi‑Site Operations
Almays Catering Solutions
2019-11 - 2022-10
Directed multi‑site catering operations serving over 26,000 meals per day across several locations. Built SOPs and KPI dashboards for revenue, cost and labour tracking, improving profitability by 15%. Negotiated vendor contracts with SLA terms, achieving significant cost savings. Recruited, trained and led a workforce of 350+ operations staff, fostering a high‑performance culture.
Food & Beverage Operations Manager – Luxury Hotel & Events
Hotel Verta and Resorts
2017-08 - 2019-10
Managed F&B and events operations for a luxury hotel, holding full P&L accountability for multiple outlets and VIP facilities. Led a team of 50+ staff, driving service standards and brand compliance. Implemented menu engineering and cost‑control initiatives that reduced food cost percentage by 8%. Coordinated high‑profile banquets and conferences for up to 2,000 guests.
F&B Supervisor – Fine Dining & Events
One&Only Royal Mirage
2016-12 - 2017-07
Supervised luxury restaurant and event operations, ensuring five‑star guest satisfaction and strict brand compliance. Managed floor staff, scheduling and service recovery for high‑net‑worth clientele. Assisted in menu development and staff training, contributing to a 10% increase in guest repeat rates.
Research Analyst
Sentient Solutions
2014-01 - 2016-10
Conducted market research and analytical reporting to support senior management strategic planning. Produced detailed industry analyses, competitor benchmarking and consumer insights. Utilised advanced Excel and Power BI for data visualisation, influencing business development decisions.
Supply Chain & Accounts Coordinator
Bahria Country Club
2013-01 - 2014-12
Managed end‑to‑end supply chain workflows, coordinating with suppliers to ensure timely delivery and cost optimisation. Handled accounts payable/receivable, reconciliations and financial reporting. Implemented inventory control procedures that reduced waste by 12%.
Idiomas
English
fluent
Arabic
fluent
Urdu
fluent
Hindi
fluent
Última atualização: há 2 semanas