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Competências
Experiência
Executive Operations Manager
Peakcook Cloud Kitchen & Catering
2022-11 -
Assumed full P&L ownership for 12+ brands and three production kitchens, overseeing budgeting, forecasting and EBITDA performance. Directed a multicultural workforce of over 200 staff, ensuring operational excellence across all outlets. Delivered large‑scale diplomatic events for the Ministry of Culture, including royal family members, achieving zero service failures. Implemented SOPs and KPI dashboards to monitor revenue, cost and labour efficiency.
Diplomatic Residence Manager – VIP Dining & Events (Concurrent Role)
Embassy of Argentina & Embassy of Uruguay
2023-12 - 2025-03
Managed VIP dining and event operations for two resident ambassadors, adhering to strict diplomatic protocols and confidentiality. Coordinated menu planning, staff scheduling and vendor liaison to ensure flawless service for high‑profile guests. Supervised a dedicated team of service staff, providing training on protocol and cultural sensitivities. Monitored budgets and cost controls, maintaining alignment with embassy financial guidelines.
Catering Operations Manager – Large‑Scale Multi‑Site Operations
Almays Catering Solutions
2019-11 - 2022-10
Directed multi‑site catering operations delivering over 26,000 meals per day across several locations. Built and rolled out SOPs and KPI dashboards for revenue, cost and labour tracking, resulting in a 12% reduction in COGS. Negotiated vendor contracts with service‑level agreements, securing cost‑effective supply chains. Recruited, trained and led a workforce of 350+ operations staff, fostering a culture of safety and quality.
Food & Beverage Operations Manager – Luxury Hotel & Events
Hotel Verta and Resorts
2017-08 - 2019-10
Managed all F&B and events operations for a luxury hotel, holding full P&L accountability for multiple outlets and VIP facilities. Led a team of 50+ staff, driving service standards that consistently achieved five‑star guest satisfaction scores. Oversaw menu engineering, culinary oversight and cost control initiatives, improving gross operating profit by 8%. Collaborated closely with finance, sales and general management to align operational goals with corporate strategy.
F&B Supervisor – Fine Dining & Events
One&Only Royal Mirage
2016-12 - 2017-07
Supervised luxury restaurant and event operations, ensuring adherence to five‑star brand standards and guest expectations. Managed floor staff scheduling, training and performance monitoring, resulting in a 15% increase in table turnover efficiency. Coordinated with culinary and banquet teams to deliver seamless event experiences for high‑net‑worth clientele.
Research Analyst
Sentient Solutions
2014-01 - 2016-10
Conducted market research and analytical reporting to support senior management strategic planning. Produced data‑driven insights on consumer trends, competitive landscape and operational performance. Presented findings to cross‑functional teams, influencing product development and go‑to‑market strategies.
Supply Chain & Accounts Coordinator
Bahria Country Club
2013-01 - 2014-12
Managed end‑to‑end supply chain workflows, coordinating with suppliers to ensure timely delivery and cost optimisation. Handled accounts payable and reconciliation, maintaining accurate financial records. Implemented process improvements that reduced inventory holding costs by 10%.
Idiomas
English
fluent
Arabic
fluent
Urdu
fluent
Hindi
fluent
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