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10 anos de experiência

Competências

Customer service Client relationship management Conflict resolution Stress management Strong communication Teamwork Administrative support Organizational skills Digital tools (Amadeus, GoNow, AS Connect) Multilingual communication Translation Cultural awareness Adaptability Security procedures Airport operations

Experiência

Security Guard

Embassy of Canada in Algeria

2025-08 -

Ensures the safety and security of people and property within the embassy premises. Monitors access points, verifies visitors’ identities and conducts regular patrols. Reports suspicious activity and responds to incidents following established security procedures. Provides a secure environment for diplomatic staff and visitors.

Airport Ground Agent

SPA Swissport – Algiers International Airport (Houari Boumediene)

2023-05 - 2025-08

Managed check‑in and boarding procedures for international flights, assisting passengers of airlines such as TUIFly, Emirates, Air Canada, Transavia, Vueling, Volotea and Iberia. Ensured compliance with safety and service standards, coordinated with flight crews and ground staff, and handled irregularities. Utilised Amadeus, GoNow and AS Connect systems to process reservations and baggage handling.

Administrative Assistant

Sarl Plasti-Plus, Algiers

2021-01 - 2023-12

Handled office correspondence, prepared administrative documentation and supported daily operations. Coordinated client interactions, scheduled meetings and maintained filing systems. Assisted in project logistics and contributed to improving office workflow efficiency.

Arabic‑English Translator

Sarl Plasti-Plus, Algiers

2021-01 - 2023-12

Translated internal documents and technical files between Arabic and English, ensuring accuracy and cultural relevance. Facilitated communication between multinational teams, reviewed translated material for consistency, and supported the preparation of bilingual reports.

Hotel Receptionist

Hirondelle Hotel, Algiers

2019-01 - 2022-12

Managed reservations, check‑in/check‑out procedures and front‑desk operations. Handled guest inquiries, resolved complaints and provided information on hotel services. Utilised property management software to optimise room allocation and improve guest satisfaction.

Fitness Center Manager

Lion CrossFit Gym, Algiers

2015-01 - 2016-12

Oversaw gym operations, membership registrations and daily scheduling. Promoted services, organized fitness programs and ensured a safe, clean environment for clients. Managed a small team of trainers and increased membership retention through targeted marketing.

Formação

Bachelor’s Degree in Hispanic-American Literature and Civilization, University of Algiers 2 – Bouzaréah

Idiomas

Arabic

native

English

fluent

French

intermediate

Spanish

advanced

Swedish

beginner

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