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Competências
Experiência
Loss Prevention Assistant (Acting Supervisor)
Marriott Hotel Port-au-Prince
2024-05 -
Reduced asset damage and loss by enforcing strict internal policies and conducting regular security patrols. Managed incident investigations and produced detailed reports to support corrective actions. Acted as supervisor, coordinating rapid responses to security alerts and ensuring operational continuity. Utilized risk management tools and conflict resolution techniques to maintain a safe environment.
Digital Marketing Officer
Digital Satellite System (NUTV)
2023-01 - 2024-05
Boosted company visibility and engagement on Facebook, X and Instagram through targeted digital strategies and KPI analysis. Executed promotional campaigns, communication calendars, email blasts, newsletters and SMS marketing. Coordinated with the technology department to ensure accurate channel programming and alignment with business goals. Leveraged Meta Business Suite and Google Analytics for performance tracking.
Call Center Agent (Acting Team Leader)
Digital Satellite System (NUTV)
2021-07 - 2022-12
Recovered former subscribers via telesales and retention campaigns, increasing renewal rates. Provided personalized email and phone support, handling customer inquiries and issues. Supervised call center operations as acting team leader, managing schedules and performance metrics. Utilized Salesforce and Microsoft Office for tracking and reporting.
Data Entry Agent
Episcopal University of Haiti
2017-02 - 2019-12
Secured and centralized student identification data, ensuring data integrity and confidentiality. Managed the processing, storage and issuance of student ID cards. Conducted data analysis to improve record-keeping efficiency. Utilized Microsoft Excel and custom databases for data entry and reporting.
Idiomas
French
fluent
Haitian Creole
fluent
English
intermediate
Última atualização: há 2 semanas