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Competências
Experiência
Part-Time Instructor - Erasmus+ Programme
Rivensco Consulting Ltd.
2025-10 -
Delivered structured sessions to international Erasmus students, coordinating schedules and materials. Communicated clearly with a multicultural group, adapting explanations to diverse language levels. Facilitated interactive learning environments and provided feedback to improve student engagement.
IT Executive - Web Systems & Client Support
Staff-India (Remote)
2023-02 - 2025-10
Acted as the primary support contact for 15+ international clients, troubleshooting web applications and maintaining ~98% client satisfaction. Diagnosed and resolved application, server, and MySQL database issues, ensuring rapid service restoration. Gathered client requirements, translated them into actionable tickets, and supported deployments and updates. Produced detailed documentation and progress reports for transparent issue tracking.
Customer & Technical Support Specialist
Amber IT (ISP), Dhaka, Bangladesh
2022-07 - 2023-01
Resolved 150+ support tickets per month via phone, email and live chat, achieving a 92% customer satisfaction score. Troubleshot internet connectivity and network configuration issues for residential and business customers, simplifying technical explanations. Documented recurring problems and contributed to over 15 service and product improvements. Reduced average response time through efficient ticket prioritisation and trained three new support staff.
Project Coordinator & Client Support
Webermelon
2020-05 - 2022-06
Served as the primary point of contact for 12+ client projects, handling inquiries, feedback and issue resolution. Coordinated cross‑functional teams of 5–8 members across design, development and QA to keep projects on schedule. Tracked tasks, deadlines and progress, providing regular status updates to clients. Standardised issue reporting, reducing resolution time and improving overall project efficiency.
Remote Support Specialist
UCAP Canada (concurrent role)
2020-01 - 2020-12
Provided remote support to over 1,000 users of an education platform, resolving login, account and usage problems. Collaborated with a cross‑functional, multi‑time‑zone team to troubleshoot issues and keep users informed. Produced clear communication and documentation to ensure consistent support experiences.
Idiomas
English
fluent
Hindi
fluent
Bengali
fluent
Última atualização: há 2 semanas